Returns

We really hope that you LOVE your Plane Pal, but if you receive your package and find something is amiss then send us an email by filling out our contact form and we will endeavour to fix the problem ASAP.

Contact Form

 

OUR EXCHANGES + RETURNS POLICY

1.1 Subject to the rights granted to you by statutory consumer protection legislation Plane Pal does not offer refunds or exchanges for change of mind.

1.2 In the unlikely event that there is a fault with your purchase Plane Pal will replace the product. Please email hello@planepal.co.uk or fill out the above returns form within 7 days of purchase to report a fault and arrange the return of the faulty item and delivery of a replacement.

1.3 Under no circumstances will Plane Pal be liable or issue a refund if the product is not delivered in time for travel. Please allow ample time for delivery. The time frames quoted on this site are a guide only and can be affected by many factors.

1.4 Under no circumstances will Plane Pal be liable or issue a refund if the products use is declined by a third party ie. your chosen airline, bus or train carrier. It is recommended that you check this prior to purchase.

1.5 Please ensure you enter your address including numbers correctly. We take no responsibility for “returns to sender” for non-collection or incorrect address. Cost of re-sending will be the customers responsibility.